Leading Sugar Hill Retirement Community has been an eye-opening experience for Executive Director Pam Bigwood.
After spending more than 30 years in the hospitality industry, Pam wanted to return home to New Hampshire.
“I had no preconceived ideas of what Sugar Hill was when I walked through the doors. I knew it was a retirement community, and that’s it,” she says.
She was, admittedly, surprised by the vibrancy of the residents.
“It’s eye-opening to get to know the residents. They’re happy and healthy. They’re hiking, they’re working out at the fitness center, they’re active in the community. They still have a lot of life to live.”
Her experience in the hospitality industry enables her to focus on what attracts residents to Sugar Hill, as well as its role in the community.
“I’m here to help the residents and help the community as a whole,” she remarks.
John was described by one resident as having, “boundless energy and enthusiasm and a penchant for sweets.”
John has been a part of the Sugar Hill team since its inception in 1997. John joined Sugar Hill as a Facilities Assistant and is credited, along with the previous Facilities Manager, of “creating what you see today.”
From stonewalls, landscaping, and walking paths to the continuous upkeep of all the facilities – John is a jack of all trades. John was promoted to Facilities Manager in 2006 and has not looked back. John along with his team, oversees the maintenance and care of the entire facility, inside and out.
John enjoys the “family feeling” at Sugar Hill with both the residents and the rest of the Sugar Hill team.
John is a native of Wolfeboro, and along with his wife Andrea, is raising two boys, Jacob and Joshua.
“We are one big family here at Sugar Hill”.
Anne joined the Sugar Hill team in December of 2012. Her initial title was “Nurse Manager”, but in 2015 was promoted to “Administrator of Assisted Living at Sugar Hill.”
Anne brings a wealth of experience to the Assisted Living operation at Sugar Hill. Prior to arriving at Sugar Hill, Anne was the Director of Nursing at a Neuro-Rehabilitation facility. Anne oversees the fifteen unit facility and a staff of ten.
Anne enjoys the holistic nursing approach to her resident’s health and well-being. Anne says it is the combination of administrative and clinical nursing that makes the job so enjoyable, not to mention the wonderful residents, their families, and the staff.
Everyone at Sugar Hill Retirement Community knows Jennifer Weaver. Her open door is an invitation for residents to ask questions, get her aid to copy or fax documents, and help them any way possible.
“I’m right here. My door’s open,” she remarks, adding she enjoys talking with residents about their lives and being able to help them with their needs.
Although Jennifer formerly worked at Huggins Hospital, her position at Sugar Hill is giving her knowledge that she’s putting to use as she works on her bachelor’s degree in business administration.
In her capacity as administrative coordinator, she does bookkeeping, organizing, and helps Executive Director Pam Bigwood with marketing. Her goals are to ensure records are up to date and organized.
Jennifer has a lot of organizing experience, not only as part of her employment experience but as a wife and the mother of two sons.
When she’s not lending a hand to the residents and other staff at Sugar Hill, she enjoys gardening, being outside, and what she describes as “never-ending house renovations”.
Sugar Hill’s newest Resident Service Coordinator, Gina Colantuono, is a familiar face around the community. She worked in housekeeping and maintenance for a total of 15 years, getting to know each and every resident of the cooperative retirement community.
She says her familiarity with residents and her knowledge of housekeeping and maintenance will make meeting the residents’ needs more efficient.
“I thought I would be a good fit, seeing as how I know the properties and the residents. Most of the time, I have the answers they need, and I can take care of things they need to have done,” she says.
Gina’s duties include everything from signing up residents for meals and informing kitchen staff if they can’t make a meal to maintaining personal emergency response systems to notarizing resident documents.
She says she treats residents with the respect and care she would show to her own parents. She finds their accomplishments enlightening, too.
“Working with them has taught me to really respect my elders even more,” she says.
Gina lives in Wolfeboro with her partner.
Sugar Hill’s new Life Enrichment Coordinator, Christina Pelletier, is not new to the game of Life Enrichment. She has over 10 years of experience. Christina’s approach to life enrichment is, everyone has their own likes and dislikes, so try to hit as many different things as you can. Christina also tries to break people out of their box and try something new, doesn’t always work but that is ok. Christina’s philosophy is “I want everyone to have the most active and full social life, as each resident wants to have. I am simply here to do my best to make all of their social desires happen to the best of my ability.” Christina often says to the residents “give it a shot, try it once, if it doesn’t work out then no problem and we move on the next thing.” Christina said she is not afraid of something failing or not working out quite right because sometimes those unfortunate mishaps lead to the most rewarding, memorable and enjoyable moments. She laughs and says “I am not perfect and perfection is not key, being humble, giving it 110 percent, caring and working hard is the key to success.”
When asked what she likes best about her job Christina said. “I love the residents and getting to know about their wonderful life. Everyone has a very unique and interesting story to tell and I like to hear them tell it.” I also like to have fun and be creative, I am an artsy geek and like to make people happy. This job is the best of all worlds in my book, the residents are great people and I get to bring fun and enrichment into their lives. In turn, they bring great joy, purpose, and enrichment into mine.
When not at Sugar Hill Christina enjoys spending time with her Husband Jody and his two daughters. You can often find them with their dog’s camping or on some new adventure.
Tim has been a member of the Sugar Hill Staff for the past 5 years. We are very pleased to welcome him as our Chef Manager. Ask any Sugar Hill resident and they will tell you Tim’s cooking is the best.
Tim has many years of experience as a chef and all aspects of the daily procedures that are necessary to run a successful establishment. Those skills not only come from his schooling, and experiences but also from owning and operating a very successful bakery for 15 years in Rhode Island.
Tim comes from a large family of 14 and was raised in Haverhill MA. Tim recalls how skilled his Grandmothers were in cooking. “They were chefs in their own way and loved to cook.” Tim’s grandmothers expected the children to learn how to cook and Tim loved it, so he decided that was what he wanted to make his career in. He attended Johnson and Wales University in Rhode Island and pastry is his favorite form of cooking.
Tim lives in Freedom NH with his husband, they have been together for 34 years and married for 2 ½. They enjoy cooking of course, and spending time with their black lab Chulla. When asked what he was looking forward to the most in his new role he said “getting to put his own flair on the dining experience”.